The Official Blog of Benifys HR Solutions

If you look around our blog, you will find quite a few articles that deal with the ‘ambiguity’ of things, being comfortable with the uncomfortable is an underrated activity. There are many times when there are no clear answers, Entrepreneurship is no different, and it actually would be a tad misleading to associate the ‘entrepreneurship’ phenomenon to any one single attribute – but if we are to talk about the most dominant one, it would probably be instinct.

There is the instinct bit, the drive, the ability to sniff out an opportunity, the packaging, the yearning for freedom and value-add, and yes, wealth creation. If the instinct is matched with the requisite skills that can be taught and learnt – that is, fiscal planning, learning from others who failed or succeeded, go-to-market strategies and tactics, hiring right, surviving on shoe-strings – then you have the perfect mix.

Resources for entrepreneurs

• Guy Kawasaki suggests entrepreneurs to Make Meaning and Get Going (Download PDF).
• Entrepreneurship resource page by Havard Business School.
• Alltop page for Start-Ups is another great resource for entrepreneurs.
• About.com has a knowledge base and blog dedicated for entrepreneurs.

For those of you who have missed it…

The tickets for NASSCOM Product Conclave 2009 are sold out! But there’s hope yet… IndiBlogger (India’s largest blogging community) is organizing a contest and are giving away T-Shirts and free passes to the event itself! Two passes have already been given away, three more to go. Read their blog post for further information and knowledge about how you can help spread the word.

1. NASSCOM Product Conclave 2009 and a contest (via IndiBlogger.in)
2. The Official NASSCOM Product Conclave 2009 Page (at NASSCOM.in)
3. IndiBlogger on Facebook
4. Nasscom on Facebook

Why do we think of energy in conventional terms? With right approach and motivation, humans can be as charged.

At the ripe old age of 81, Lal Krishna Advani of the Bharatiya Janata Party had to travel to several places by air in the summer heat in the previous two months, as he was projected as the prime ministerial candidate by his party. When the Hindustan Times tried to probe the secret of Advani’s energy, he replied, “Food and sleep are two things I need very little of.” Advani’s frugal diet of curd and fruits would perhaps make him feel more energetic, since he has to travel a lot.

One often comes across the expression “saving time, money and energy” quite often. However, though it is possible to bump across articles and power point presentations on time and money management, energy management from an individual’s perspective are relatively rare to come by. When it comes to energy, we generally think of thermal energy, solar energy and nuclear energy etc.


Energy From Passion

One’s chances of success improve with the degree of high energy levels that one is able to generate and sustain throughout the day. Apart from one’s energy level, this would also depend on one’s interest in one’s work. The more passionate one is about one’s work, the more energetic one is likely to feel throughout the day. The grand old man from Bollywood, Dev Anand, who at the age of 85 is contemplating a new film called Chargesheet, has this to say in this context; “No drug can turn you high as your own work. I am always on the high. You cannot enjoy your life unless you enjoy your work.” Perhaps this is why the word “ever ebullient” is used for Anand since he epitomises the expression”zest for life”. One certainly needs to be charged up to make Chargesheet at 85. UK-based website http://www.careerenergy.co.uk/index.shtml states, “The key to a successful career lies in understanding four things: What we are good at, what we enjoy, what matters to us in life and what motivates us at work.” In the book Lead to Succeed, the authors states, “Each of us is pure energy and it is our personal responsibility as to how we direct that energy. When we involve ourselves in something that is not of interest to us, we are not channeling our energy effectively. Entrepreneurial leaders naturally raise the energy levels of people within an organisation because they ensure people are able to focus on what they are best at. Energy is always higher when what you have to do is what you want to do.”

Right Approach

In a more practical context, it may not be possible for everybody to be in the work that he enjoys doing, is good at, is motivated by or is in congruence with what one believes in. If this is the case, then drive and energy become two different factors unlike what is mentioned above. If you are not driven by your work, energy management becomes a top priority as it is bound to mitigate suffering. The choice of work may not be within one’s control but how one approaches one work is definitely within one’s control and one can try and generate and sustain high energy levels.

People like Advani or filmstar Shah Rukh Khan may need very little sleep but for an average person, getting a good night’s sleep is the first step towards high energy levels. One gets to read off and on how Yoga is very good for depression as well because of the secretions of the endocrine glands that are caused by the various Asanas. The problem is that unless one is really passionate about Yoga, it can be quite boring.

It is better to play one sport, in which one is interested in, regularly and with intensely but if that is not possible, one can combine different forms of exercises than merely depend on Yoga. We are witness to the fact how our sportspersons in many categories have the talent but do not have the endurance to give good performance consistently. Talking of sports reminds me of a lady with whom I play Tennis on the weekends. I have seen her play non-stop for four hours in peak Summers several times which is surprising, since she must be somewhere in her mid-fifties. She also claims to do Yoga or cycling for one and a half hours on occasions, going on marathon runs, doing all the housework by herself (including washing cars) when the servant is not around etc. I found that her knowledge of exercise and nutrition was quite exceptional. Eventually it all boils down to good energy management.

Energy Drainers

There is a saying in management that arriving is more difficult than striving. Similarly, generating high energy levels in one thing, sustaining them is another. Energy drainers apart from the work itself are work relationships and bad office habits.

One is lucky if one is able to consistently work, with those people with whom one is able to bond better, but that is not often the case. Arguments are major energy drainers and one can try and avoid them to the extent possible but many times, one has to take a stand and one is perhaps better off with learning argumentation techniques or how to be assertive without being aggressive. This is normally done for good inter-personal relations but also helps prevents energy for being drained in futile verbal battles.

Right Questions

In February, I attended a three day seminar of Results coaching system, from where I learnt that coaching is about asking questions to a person about his own thinking about a particular dilemma in a manner that the solution comes from him rather than telling him or advising him what to do. Their book called Quiet leadership says, “The more successful a person is, the less you can tell him what to do and the more you can help them think better for themselves.” It reminded me of one quote from Sir Winston Churchill, “Personally I’m always ready to learn, although I do not always like being taught.” This is a common day-to-day situation which causes friction.

I realise that asking questions even in general and not just coaching situations causes less friction than going around advising or telling people.

On listening to one of the recordings on coaching, I heard someone say that in their view, coaching was one of the ways to move towards silence. That reminded me of meditation.

According to an article Energy is the real healer in The Times of India, Paramhamsa Yogananda described the body as a battery. He taught that we need to learn to recharge the battery by drawing more on the divine source of energy. By consciously attuning with the healing forces of the universe, one could feel a dynamo of power flowing through one’s body. Prayer and meditation are a means to draw energy from that divine source.

In addition, silence and fasting can also help in quieting the mind.

Ayurveda speaks of Vata, Pitta and Kapha tendencies and having a pacing and restless mind is indicative of the Vata mind which should be avoided. One has to be careful currently because the pace at which change is taking place, are arousing Vata tendencies in even people with other dispositions. In negative moods, they can prove to be disastrous, apart from being harmful in positive phases, as well when they go out of control. Lifestyle also plays a major role in keeping oneself calm.

Back to Basics

In his wonderful book Success v/s Joy, seven-time world billiards Champion Geet Sethi describes how the standard of his game fell after his lifestyle had become dissipated and fragmented when he was overcome with materialism and acquisitiveness. He went back to the basics and his performance peaked when his mind became calm. He describes how a disciplined lifestyle helps in developing will power and concentration, which for all practical purposes is mental strength. Apart from that, what one eats, as also chewing food properly, has a significant effect on the mind, which reminds of the famous saying “Avoid hurry, worry and curry.”

The medical profession has begun to realise that energy is the real healer. The old approach is to kill the disease by attacking it, using medicines, radiation, surgery etc. The new approach strengthens the organism so that it won’t be vulnerable to disease, using herbs, diet, exercise etc. In order to make ourselves immune to disease, we must learn to strengthen the flow of energy in us and remove obstacles to its flow. The basic thing is to remove energy blockages — trains in Japan and Germany move at 500 miles an hour because of the concentrated force of superconductivity or electrons moving in one direction without any resistance. Reiki and Pranic healing are highly specialised energy healing systems and would probably justify a separate article devoted to them.

The Tight Spots

Coaching is one strategy but how one reacts to situations during the day is the most important factor in conserving energy. An acquaintance in the US told me, “People in India are so emotional that when we come on vacation, everybody in me and my wife’s extended family expects us to visit them, which is not practically possible. Therefore, I myself throw a party to gather everybody at one place, which saves time and energy considerably. I am not bothered about people who do not agree with this.” Though this indicates emotional fortitude, it is practical emotional intelligence in action.

I have often heard people say that one can’t change people but can only change one’s responses to them. That may be true for certain situations but one should effect change in others whenever possible. This is true both in personal and professional life. I read in a Harvard Business Review book how the management should try and modify the behavior of six personality types when excess of the behavior pertaining to each type starts to prove counterproductive. The book Power of Now says it very well, “If you find the current situation intolerable, you have three choices — remove yourself from the situation, change it or accept it totally.” In my view if there is a mistake in reading the situation and responding to it correctly, there is considerable waste of energy. Acceptance of severe tragedies is never easy and in absence of a sufficient level of acceptance, Yoga and meditation remain mere tools and techniques. The better the acceptance, the sooner one can get to normal energy levels and is able to sustain them.

This article is written by Hiren Shah and was published in the October issue of Management Compass.

In the toil of everyday working and just staying abreast with the needs of a business, it is easy to lose track of the constantly evolving organism that an organization is. If you don’t stop to check what state your organization is in and where it is headed, the shape it takes on it’s own might surprise you, to say the least. Here are some thoughts for you to chew on.

First, some clear signs that your organization has lost it.

1. Lunch breaks keep getting longer, 5 minutes at a day.
2. Your company is in a race to make YouTube the most popular website with employees viewing and sharing links everywhere.
3. Your organization drifts from one idea to another instead of finding it’s small niche.
4. Team meetings are infrequent and anything but invigorating. All conversations end in a either a ‘yes’ or a ‘no’.
5. Keeping up with current affairs has become an activity in reading Page 3 news.
6. Performance appraisal is an almost alien term, or worse, there is no performance to appraise.

Here’s a clear test – Mission Statement – Who knows it?

Ask your team in the next meeting whether they know what the mission of the organization is, they don’t have to spell it out verbatim; look for signs where people feel it is absurd and irrelevant for you to ask such a question. If everyone answers satisfactorily – congratulations, people are in sync what the organization wishes to achieve. If not, well, it’s time you either re-think your mission (Is it too abstract? Something straight out of a book?), or get down to finding out why your people are not motivated by it. What does an organization do when it doesn’t know what it does?

OK, it’s broken! What now? Take your client’s help.

Setup an online feedback form and request your clients to fill it out for you. Bad feedback never killed anyone, but it does give you the knowledge of what you are doing wrong. Form questions that help you understand the gap in promised service to actual delivery, like:

1. Is there a gap in the service we promised to the one that is now being delivered? If yes, please elaborate.
2. If you could change three things at <name of the organization>, what would they be?
3. Is the representative appointed by our organization knowledgeable and enthusiastic about the work they do at <name of client organization>?

Avoid questions that might induce bias or negative action – for example if you know that things have not been going too well off late, it would be stupid to ask a question like “Would you recommend us?” The purpose is to get feedback that you can use to improve the level of service and find out hidden gremlins in operations, a copy-paste job will only serve to make things worse.

Lastly, and most importantly, involve the people.

A majority of organizational problems both begin and end with people. If people do not volunteer information, have a round of team building activities in order to set the tone for it. The information gathered from client feedback can be discussed as a team and further used to make an action plan with timelines.

If people seem to be losing steam and you sense a growing disinterest amongst them, conduct an engagement survey with targeted questions to find out what precisely is not working for them.

Anyone who follows Web 2.0 with any level of interest in all probability already knows what Yammer is, if you are not one of them, here is a guide to what you need to know, why you need to know it and how to implement it for your organization.

What is Yammer?

Yammer is a micro-blogging platform made specifically for organizational use, consider it a ‘version’  of twitter that is used for work (not that it is affiliated with twitter in any way). By way of posting short status updates, one can be constantly aware about what his colleagues are up to, it is also a great tool for encouraging a team support system wherein the team can not only be updated about any problem that their co-worker is facing but also discuss it in real-time and provide a solution.

Why do I need Yammer?

Did people ask why they need email, while they were using snail mail? Quite an interesting thought that! There are other tools which can and are being used to the same effect, but none that matches the popularity and features of Yammer, you need Yammer because:

• It brings a real-time element to the conversations.
• It is more collaborative than other modes of communication because of threaded commenting system.
• You can attach files just like email.
• You will gradually build a searchable database of all conversations that occur: A knowledge bank.
• Yammer provides free applications to use the platform with Blackberry, iPhone, SMS and even IMs.

While a total replacement of email might not seem like a legitimate option, Yammer does indeed have its share of benefits over it.

Implementing Yammer

Setting up Yammer is a very straightforward process, although it might take a little co-ordination to get it up and running. We will provide you with all the links that you might need in order to setup yammer for your organization at the end of this article. But before that, let us tell you how it works – once a person signs-up at Yammer with the domain name of their organization (e.g. Allen@abc.co.uk), they are sent a confirmation link to confirm the sign-up, after which they can invite other people from their organization from within Yammer.

Every employee gets a profile on Yammer where they setup a profile picture, expertise, role and background. An organization chart is built after the relationship between the employees is entered in the database.

In our team we have a blackberry that runs Yammer by the application provided by them, and the others are a combination of a very nifty Firefox plug-in and Yammer desktop client. Irrespective of where the Yam (that’s what an update is called) originated, everyone is pinged in real-time through their respective services and then they can respond to the message or just follow the flow of conversation.

Resources

Yammer Website

Firefox Plug-in for Yammer

Hectic month here at Benifys, like really hectic! Hence the late update, but then, work does come before anything else… not to say that we don’t like you, of course we do – that’s precisely why we spend so much time and effort making sure that if it is about HR, you hear it first from us!

Talking about things happening at work, our CEO, Mr. Ajay Chowdhury, recently conceptualized a new HR product made specifically for schools keeping in mind their peculiar needs and requirements, you can read more about the product here, and download the product brochure from here. The content for training and intervention for these programs is never a limiting factor for us because we apply a modular approach to content creation besides creating customized content on demand. Going with the theme of the name of our newsletter HR@Work, we have named this product HR@Schools, and are currently conducting market research in the NCR region on the Supply vs. Demand gap in the corporate services available to schools.

Since our organization’s formation in January 2009, we have been able to map the Human Resources Outsourcing market to a reasonable amount of success, we now know that the three most ‘in demand’ services in the National Capital Region are – recruitment outsourcing, payroll outsourcing and training and development. So we have been indeed lucky as far as start-up stories go, by no means have we reached where we want to be… but we have all the fun and learning typically associated with a start-up without actually having to go through the many toils and struggles. Silicon, Sushi King, RBS, iSango, Slideshare, Vinsol, Rabyte, and Vestige are some of the clients that we are currently catering to and there are many more in the pipleline.

There is a lot of activity happening in the online space too…

1. It is now possible for readers to subscribe to concise but powerful ‘mobile’ career tips by registering on our Blog (service powered by http://www.alertrix.com).
2. If you look closely on the left sidebar, you will find that there is now an option to subscribe to our articles and blog updates though e-mail now, and yes, we hate spam and unsolicited mail as much as you do!
3. The new Carnival of HR is up and running at the HR maven blog! Deirdre has an excellent post on her hands with some amazing submissions from thought leaders in the HR sphere. Our submission for the carnival was the article – If employees could fly; just some good humored stereotyping of people at work
4. Please do join our Facebook community of forward looking professionals at http://www.facebook.com/benifys, we pick the best of the web and post it there regularly, delivered in your Facebook Homepage.
5. 7600 followers at http://www.twitter.cm/benifys, we must be doing something right! From our twitter profile you will receive career and HR related updates on an hourly basis, did you know you could also subscribe to these updates in your reader via an RSS feed?
6. We have some amazing collection of articles, guest posts, links, resources and news coming up in this the October edition of HR@Work, to which you can subscribe here.

And besides work…

Sometime during the beginning of this month, we all went to Bar-be-que Nation for lunch to celebrate; it wasn’t quite clear to me what we were celebrating! Maybe it was a pre party for Rahul’s on coming birthday, maybe it was the fact that Ajay bought a beauty of a car, maybe it was the amazing feedback Ankita received from our clients, or maybe it was that the fact that I won an iPod nano from Channel [V] (no wait, we got the last news while we were having lunch!)

Anyway leaving you here with a collage of pictures from the lunch, find out more about all of us here. Till the next time this space is updated… keep doing what you love